Terms & Conditions for close2myheart

Last Updated: 20.03.2026

These Terms & Conditions (“Terms”) govern your use of the dating platform operated by Multiple Solution Services, P.O. Box 120420, 27518 Bremerhaven, Germany (“we,” “us,” or “our”).
By accessing or using our website or services (“Platform”), you agree to be bound by these Terms.

If you do not agree, you must stop using the Platform immediately.


1. Eligibility

To use this Platform, you must:

  • Be at least 18 years old
  • Have the legal capacity to enter into a binding agreement
  • Not be prohibited from using online dating services under applicable local laws

By creating an account, you certify that all information you provide is truthful and accurate.


2. Nature of the Service

Our Platform provides:

  • Online dating and matchmaking functionality
  • User profiles and discovery tools
  • Messaging features between consenting adults
  • Optional premium features (if applicable)
  • AI‑supported match suggestions (if enabled)

We do not guarantee any match, relationship, or user outcome.


3. Account Registration

To access most features, you must create an account and provide basic information.
You agree to:

  • Keep login credentials confidential
  • Not share your account
  • Notify us of any unauthorized access

We reserve the right to refuse, block, or terminate accounts at our discretion.


4. User Conduct & Community Rules

To maintain a safe environment, you agree not to:

  • Use the Platform for illegal, harmful, or deceptive purposes
  • Harass, threaten, or harm other users
  • Impersonate any person or entity
  • Request money or financial assistance from users
  • Post inappropriate, explicit, hateful, or harmful content
  • Upload content that violates privacy, copyright, or any laws
  • Use bots, scripts, or scraping tools
  • Attempt to harm the Platform or circumvent security systems

We reserve the right to remove content or terminate accounts that violate these rules.


5. User‑Generated Content

You are responsible for the content you upload, including:

  • Profile information
  • Photos
  • Messages
  • Preferences and interests

By submitting content, you grant us a worldwide, royalty‑free, non‑exclusive license to display and process that content as required to provide the service.

You confirm that:

  • You own all rights to your content
  • Your content does not violate any laws or third‑party rights

We do not endorse or verify content posted by users.


6. No Tolerance for Fraud or Misconduct

We strictly prohibit:

  • Fake profiles
  • Scams or deceptive behavior
  • Catfishing
  • Spam or unwanted advertising
  • Solicitation for commercial services
  • Sharing of illegal content

We may cooperate with law enforcement if necessary.


7. Paid Services

If the Platform offers premium features:

  • Fees and billing terms will be displayed clearly
  • Subscriptions may auto‑renew unless canceled
  • Refunds are issued only where required by law

By purchasing a paid service, you authorize us or our payment provider to process payments globally.


8. Messaging and Communication

By using our Platform, you understand that:

  • Communication is voluntary between users
  • We do not monitor private conversations unless legally required
  • Abuse, harassment, or harmful behavior can lead to account termination

Safety recommendations:

  • Do not send financial information
  • Do not send sensitive personal data
  • Verify people before meeting offline

Your safety is your responsibility, but we provide reporting tools to help.


9. AI Features

Our Platform may offer:

  • AI‑based match suggestions
  • Automated recommendations
  • Content moderation support

AI suggestions do not guarantee compatibility or outcomes.
AI does not replace human judgment.


10. Disclaimer of Warranty

The Platform is provided “as is” and “as available” without warranties.
We do not guarantee:

  • Continuous or error‑free service
  • Successful matches or dates
  • Accuracy of user content
  • That users are who they claim to be

You use the Platform at your own risk.


11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any direct, indirect, incidental, or consequential damages
  • We are not responsible for interactions between users, online or offline
  • We do not perform background checks unless legally required

Your sole remedy for dissatisfaction is to stop using the Platform.


12. Privacy & Data Protection

Your data is processed in accordance with our Privacy Policy.
By using the Platform, you consent to:

  • The processing of your personal data
  • Storage of data globally where necessary
  • Communication regarding your account and safety alerts

See our full Privacy Policy for details.


13. Termination

We may suspend or terminate accounts:

  • For violation of these Terms
  • For illegal behavior
  • For harmful or abusive conduct
  • For inactivity or suspicious activity
  • At our sole discretion

You may delete your account at any time via your profile settings.


14. Intellectual Property

All Platform content, including:

  • Branding
  • Design
  • Software
  • Logos
  • Text, images, and media

is owned or licensed by us and protected by global copyright and trademark laws.


15. Third‑Party Services

Our Platform may include links or integrations with third‑party services (e.g., payment processors, social login providers).
We are not responsible for third‑party content, privacy practices, or actions.


16. Global Availability

Our services are offered worldwide, but availability may vary by region.
You are responsible for ensuring the Platform is legal in your country.


17. Changes to the Terms

We may update these Terms at any time.
Updates become effective upon publication on the Platform.

By continuing to use the Platform, you accept the updated Terms.


18. Governing Law & Jurisdiction

These Terms are governed by:

  • The laws of Germany
  • Applicable EU regulations, where relevant

Global users agree that legal disputes may be handled under German jurisdiction unless local laws require otherwise.


19. Contact Information

If you have questions about these Terms, contact us:

Multiple Solution Services
P.O. Box 120420
27518 Bremerhaven, Germany
E‑Mail: info@mss-services.com
Privacy inquiries: privacy@mss-services.com